Registration sign up support
Personal Details, User name and Password support
Survey Questionnaire Support
Friends referral
Resign / Unsubscribe
Privacy policy
Registration sign up support
WHAT IS PressPass?
PressPass is a panel of The Press newspaper readers who share their thoughts and
opinions on products, services and a wide range of other topics by answering surveys
and participating in reader forums.
To join the panel you need to be over 15 years of age, a current Press reader and
be willing to participate in panel activities. You also need to have daily access
to the internet.
WHAT WILL I BE ASKED TO DO?
Being part of the PressPass panel will mean answering hot topic polls, responding
to regular surveys and taking part in reader discussion forums with other Press
readers.
As a panel member we will e-mail you invitations and you will be expected to participate
whenever possible in discussions and surveys, but we promise they will be fun!
PLUS the Press will provide feedback to you on an ongoing basis so you know what
changes or decisions they have made with your help.
DOES IT COST ME ANYTHING TO JOIN?
Membership of PressPass is completely free and voluntary, and we would LOVE to have
you join.
To join the panel you need to be a current Press reader and be willing to participate
in panel activities. You also need to have daily access to the internet.
WHAT DO I RECEIVE?
Each time you participate you will be rewarded via a range of prizes such as instant
cash prizes, shopping vouchers and magazine subscriptions.
YOU are also part of the exclusive Press Newspaper Reader Panel
HOW DO I JOIN?
To join the panel, all you have to do is click on "JOIN NOW" and complete a few
questions about you. This will only take around 5 minutes of your time and will
help us get to know you better.
CAN I HAVE MORE THAN ONE PressPass ACCOUNT?
Membership is restricted to ONE ACCOUNT per PERSON. Each joining member must have
a separate email address and postal address for us to send out invitations to participate
in activities. Please refer to our Terms and Conditions if you require further information.
HOW MUCH TIME WILL THIS TAKE?
You have full control of how much time you wish to spend. Invitations to participate
in new and interesting activities will be sent regularly to your email address.
Participation in each activity is completely voluntary and the length varies from
5-30 minutes. In general, the longer or more difficult the activity, the greater
the prize!
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Personal Details, User name and Password support
Why does PressPass ask personal questions about my family and me (such as income,
age) when I join?
Having this information and understanding who lives in your household allows us
to select surveys that are appropriate for you. All the factors we ask about (age,
gender, profession, who lives in your household, etc.) collectively figure into
lifestyle, which is a major factor in determining what products and services (and
related surveys) may be of interest to you and your family. For example, we send
surveys about products for children (and their parents) only to members who have
children in their households.
Please be assured that all the information you provide is kept confidential. For
more on how we protect your information, please visit the
Privacy Page.
Why do you ask for personal information?
Information on demographics, readership, interests, and hobbies are used to enable
us to match the relevant survey topic to you. For example, we will use the information
to ensure that surveys related to readership of specific sections of the newspaper
are only sent to people who read that section.
Who will have access to my personal information?
The protection of our panel members' privacy is our first priority. We use the latest
technology to ensure that the personal information of our members is secure. We
will never release any information about you without your permission. For more details,
please review our Privacy Policy.
Who will see my responses?
Prior to the Press seeing your responses, they will be aggregated with other panelists
into a report. This is one of the reasons we work with our Partner, so that they
are able to aggregate the responses prior to us seeing them.
How do I update or change my personal information, including my email address?
You may update or modify your registration information by logging in and selecting
'Update Profile'. We will also send you emails asking you to update your personal
information periodically.
I cannot log in to www.presspass.co.nz! I get a username
password not found message/invalid login message. What should I do?
If you are having problems getting to the www.presspass.co.nz website, it is usually
due to using an incorrect email or password. If you have forgotten your email or
password, please Click Here or go to our
Contact Us page. Enter your registration
email there and click Submit. An automatic email with your password will be sent
to your registration email.
NOTE: For security reasons, we cannot access your password. Therefore,
as a result you will have to request it this way.
I'm getting a "username/password not found" error message upon logging in!
It's often a matter of not remembering the log in information or making a typographical
error in entering the information.
To retrieve your password, please follow the instructions just below.
How to retrieve my password?
To retrieve your password, please Click Here
or go to our Contact Us page. Enter your
registration email there and click Submit. An automatic email with
your password will be sent to your registration email.
NOTE: For security reasons, we cannot access your password. Therefore, as a result
you will have to request it through this way.
What do I do if I changed my Email address?
If you have changed your email address, please Click Here
or login to your membership area and click on the 'Update Profile' page to update
it.
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Survey Questionnaire Support
When will I receive my first survey after registration?
We will send an email invitation to you telling you that a survey is waiting for
you. The link in the email message will take you to a login page. The email will
detail the reward for participation, and when we need you to complete the survey
by.
How do I participate in PressPass activities?
We send an email to members when a new activity arrives that might be of interest
to them. For internet surveys, the email invitation will contain a link to the website
containing the questionnaire which you can simply click on, or paste into your web
browser.
I am taking a survey and am caught in a loop OR the survey
site is really slow; it is taking a long time for pages to load. Is there a problem?
Both slow survey response time and survey loops are usually due to the speed of
Internet connections rather than a problem with the survey itself. Slow page loads
may also be due to graphics which take longer to load especially if you are using
a dial-up modem to connect to the Internet.
When I login I am returned to the home page and cannot access any of the personalised
sections of the website - how do I fix this?
If you are being returned to the main page when trying to login, you may need to
open a new internet browser window and copy/paste the link into the address bar
or access the site directly by entering
www.presspass.co.nz into the address bar of your web browser.
You invited me to complete a survey, but clicking on the link in the invitation
email did not work. How can I access the survey?
If you are having problems with the link in the invitation email, you can select
the email link which is found in the email, then copy it and paste it into the Address
field of a new browser window and press the Enter key.
Do I have to participate every time I am invited to take a survey?
No, participation is up to you. However, we encourage you to take a survey whenever
you receive an invitation as the more surveys you participate in, the more chances
you will have of winning some great prizes.
Will I be penalised if I do not complete a survey I am invited to participate
in?
You won't be penalised if you do not complete a survey. You can complete as many
or as few surveys as you want to.
If I cannot participate in a survey should I let you
know?
If you cannot find the time to participate in any given survey there is no problem,
the choice is entirely yours and you do not need to notify us.
If I am away, can I get someone else to complete my surveys for me?
Unfortunately once you have personally registered with the PressPass panel, only
you can complete the surveys. However your family and friends aged 15 years and
over are all encouraged to join the panel.
I'd like to do these surveys but I have no web access - can you post them to
me or can I do them over the phone?
Unfortunately there is no other way to take part in these online surveys.
Is there any extra software I will need to install on
my computer to do the surveys?
Some of our activities require
Adobe Flash Player. It should only take 2-3 minutes to download through
our website, or go to
Adobe and click on the 'download Flash Player' link for free. While
it is not compulsory that you download Flash Player in advance, it will save you
from having to do so when you attempt an activity that requires it.
Why are some survey studies closed, even only after a few minutes of receiving
the invite?
Usually, our clients want to get your valuable feedback quickly. PressPass
mails out larger volume of survey invites to achieve the target number of completion.
If the target is met, the study closes. Be in quick to ensure you get the chance
to participate!
Why am I being asked questions for which I have already been profiled?
Sometimes we have studies with partners who design the questionnaire.
We don't give them any of your personal information so you will be asked some questions
again.
A survey will not allow me to return to a previous question
when I press the "back" button. Is my browser broken?
No, in some surveys, we disable the "back" feature in order to protect
the integrity of the data.
I have had some problems with my provider's server "timing out" before I could
complete a survey. Any suggestions?
When it comes to local server issues, we recommend contacting
your local service provider. Many factors could contribute to the problem including
problems with telephone lines, connection problems with servers, etc and the local
service provider will be best positioned to address the problems.
I seem to be unable to connect using the URL you provided!
Please double-check that there are no typos in the URL you have entered
in your browser. If you are certain the URL is correct, then the problem may be
due to a server problem. Generally these are very temporary problems, and the survey
should be up and running again soon. Please try again in a little while.
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Friend's referral
Can I refer my friends to join PressPass Panel?
We'd love you to do this. The best thing to do is to refer them to our website www.presspass.co.nz
so that they can read all about what we do. This way, when they decide to sign up,
they know exactly what they are in for!
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Resign / Unsubscribe
How do I unsubscribe from the PressPass Panel?
We hope that you will enjoy being a PressPass Panel member and will contact us if
a problem occurs. However, we have made the process to unsubscribe as simple as
possible. To unsubscribe, login to your membership area and click on the "Cancel
Membership" link in the left hand menu and your name and any details we have on
file will be removed from the panel.
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Privacy policy
What is our Privacy Policy?
Please refer to our Privacy Policy.
Will my personally identifiable information ever be passed to a third
party?
Definitely not. We do not pass on personally identifiable information to third party.
See our Privacy Policy for more details.
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